Privacy Policy

Last updated: 23 July 2026

TradeWorks NQ ("we", "our", "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. What Information We Collect

We may collect the following types of personal information:

  • Contact information: Name, phone number, email address, physical address
  • Service information: Details about your plumbing issue, property type, and service requirements
  • Payment information: Invoice details, payment method (we do not store credit card details)
  • Website usage data: IP address, browser type, pages visited (via cookies and analytics)
  • Communications: Records of our communications with you (calls, emails, messages)

2. How We Collect Information

We collect personal information directly from you when you:

  • Request a quote or book a service
  • Contact us by phone, email, or through our website
  • Complete our online contact form
  • Interact with our website (cookies and analytics)
  • Subscribe to our communications

3. How We Use Your Information

We use your personal information for the following purposes:

  • Providing plumbing services and quotes
  • Communicating about appointments, services, and follow-ups
  • Processing payments and issuing invoices
  • Improving our services and website
  • Marketing our services (with your consent)
  • Complying with legal obligations

4. Disclosure of Your Information

We will not sell or rent your personal information to third parties. We may disclose your information to:

  • Service providers who assist us (e.g., payment processors)
  • Regulatory authorities when required by law
  • Insurance providers if relevant to a claim
  • Other parties with your explicit consent

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses SSL encryption, and we restrict access to personal information to authorised personnel only.

6. Cookies and Analytics

Our website uses cookies and analytics tools (Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings, though this may affect site functionality.

7. Your Rights Under the Privacy Act

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Make a complaint about how we handle your information

To exercise these rights, contact us at info@tradeworksnq.com.au or call 0451 515 020.

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law (typically 7 years for tax/financial records).

9. Overseas Data Transfers

We do not actively transfer your personal information overseas. However, some of our service providers (such as website hosting or analytics) may store data internationally. We take reasonable steps to ensure any overseas recipients comply with Australian privacy standards.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

TradeWorks NQ
Phone: 0451 515 020
Email: info@tradeworksnq.com.au
Location: Townsville, QLD, Australia

12. Complaints

If you believe we've breached the Australian Privacy Principles, you can lodge a complaint with us first. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.